Incident Reporting

Incident Types

• Fall — slip, trip, or fall incidents
• Behavioral — outbursts, aggression, elopement risk
• Injury — any physical injury to client or staff
• Elopement — unauthorized absence from the program
• Medication Error — wrong dose, wrong time, wrong client
• Property Damage — damage to facility or personal property
• Grievance — formal complaint from client or family
• Rights Violation — potential rights concern

Severity Tracking

Every incident is classified: Minor, Moderate, Severe, or Critical. SEVERE and CRITICAL incidents automatically email all administrators for immediate awareness.

Resolution Workflow

Incidents flow through: Open → Under Review → Resolved → Closed. Each step is tracked with who, what, and when. Follow-up flags ensure nothing is forgotten.